ISO 10002 CUSTOMER SATISFACTION, COMPLAINTS MANAGEMENT SYSTEM
Trade, which has become widespread in today’s business world, and the increase in the number of organizations in the same sector and the increase and change in customer expectations, have caused the business of businesses to be difficult and made the concept of customer even more important. It is possible for businesses to maintain their continuity, to stand in their sector, to create a brand, to protect their brand values and to increase their brand value, and to reach these goals by keeping their existing customers and acquiring new customers, and this passes through absolute customer satisfaction.
ISO 10002 standard The complaint-handling process described, which provides guidance on the process of handling complaints about products and services within an organization, including planning, design, development, operation, maintenance and improvement, is suitable for use as one of the processes of a general quality management system. What happens is the sum of all strategies developed to manage the customer and customer relations.
The ISO 10002 Customer Satisfaction Management System Standard is a standard that can be applied by businesses of all types and sizes, whether private organizations, public organizations or voluntary sectors, who want to satisfy their customers and provide them with services beyond their expectations.
The revised standard as ISO 10002: 2018; It is a business standard designed to maximize profitability, revenues and customer satisfaction.
ISO 10002: 2018 is one of the absolute requirements to establish more profitable and long-term relationships and interactions with customers. It is a management approach that enables the company to establish and develop long-term relationships with its potential and existing customers.
This standard is designed for use by any organization, regardless of its type or size, or the products and services it provides. It is also designed to be used by organizations in all industries and provides guidance especially for small businesses.
What are the Benefits of ISO 10002 Customer Satisfaction Management System?
- It shows how to follow a path in line with the feedback from customers.
- It improves the awareness and attention of employees on customer complaints.
- It shows that the customer cares.
- Provides customer satisfaction.
- Provides solution opportunities by preventing the recurrence of complaints.
- It increases the reputation of the organization.
- It reduces customer retention costs.